Last updated: September 25, 2026

Processing Time
Orders are typically processed within 1 to 3 business days (Monday through Friday, excluding holidays). During sales, product launches, or holidays, processing may take a little longer. You will receive a confirmation email with tracking information once your order ships.

Shipping Rates and Delivery
Shipping rates and available delivery options are calculated at checkout based on your location and order. Delivery times are estimates provided by the carrier and begin once your order ships. We are not responsible for carrier delays, including those caused by weather or high shipping volume.

International Orders
If international shipping is available to your location, it will be shown at checkout. International customers are responsible for any customs duties, taxes, or import fees charged by the destination country. These are not included in our prices or shipping costs.

Address Accuracy
Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at hello@fierafierafiera.com as soon as possible; we can update the address only if the order has not yet shipped.

Lost, Stolen, or Damaged Packages
Once a package is handed to the carrier, responsibility for delivery passes to the carrier. If your tracking shows delivered but you cannot find your package, please check with neighbors and your local post office, then contact us within 7 days and we will help you file a claim with the carrier. If your order arrives damaged, email hello@fierafierafiera.com within 7 days of delivery with photos of the item and packaging.

Questions
Contact us at hello@fierafierafiera.com.